Refund policy
Return policy as stated applies to all orders placed on the website as well as all orders placed through support@thelittlepinkfinch.com.
The below categories are final sale and cannot be returned:
All Furniture *Antiques are sold as is.
Lighting
Art & Wallpaper
Customized/Design Your Own Items
Final Sale Items (identified by a price ending in $0.99)
Items Marked “Non-Returnable” (clearly indicated on the product page)
Items that are applicable to be returned must be returned within 7 days from date of purchase for full refund.
Return within 30 days from date of purchase for online credit.
No returns after 30 days.
Store credit is good for 6 months.
Special Orders:
*Please email support@thelittlepinkfinch.com prior to placing a special order.
50% non-refundable deposit required to place special or custom orders.
No returns or exchanges on any special or custom orders.
If item is not in stock and ordered from vendor it is considered a special order,
50% non-refundable deposit will be required.
Quoted lead times may vary due to unforeseen events.
Claims: All damage claims MUST be filed within 48hrs of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to support@thelittlepinkfinch.com. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Pink Finch invoice number; 3) Bill to and ship to information.
Please note: All items carry an acceptable variation due to the handcrafted nature of our products. While Pink Finch works to ensure all products are free of defects, due to the handmade nature of many of our product's variances are to be expected and noted on the product page.
Returns: Any customer wishing to return any item must first contact support@thelittlepinkfinch.com for prior approval. For all returns, it is the customer’s responsibility to return the product back to our warehouse. We do not offer free returns. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since we are unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally or altered from its original state.
Cancellations: You can cancel an order within a 48hr window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 48hr window), it cannot be canceled, and will be treated as a return if applicable. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund.
To request an order cancellation, please contact our team using our support@thelittlepinkfinch.com. Please be sure to include your name, address, order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.
Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please log-in to your account to initiate a return.
Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.
Terms and Conditions are subject to change.
The below categories are final sale and cannot be returned:
All Furniture *Antiques are sold as is.
Lighting
Art & Wallpaper
Customized/Design Your Own Items
Final Sale Items (identified by a price ending in $0.99)
Items Marked “Non-Returnable” (clearly indicated on the product page)
Items that are applicable to be returned must be returned within 7 days from date of purchase for full refund.
Return within 30 days from date of purchase for online credit.
No returns after 30 days.
Store credit is good for 6 months.
Special Orders:
*Please email support@thelittlepinkfinch.com prior to placing a special order.
50% non-refundable deposit required to place special or custom orders.
No returns or exchanges on any special or custom orders.
If item is not in stock and ordered from vendor it is considered a special order,
50% non-refundable deposit will be required.
Quoted lead times may vary due to unforeseen events.
Claims: All damage claims MUST be filed within 48hrs of initial receipt, no exceptions. Quality or defective claims may be reported as soon as the issue is apparent. Any customer wishing to file a claim may submit an email to support@thelittlepinkfinch.com. All claims must be in writing and must include the following information: 1) Photographs of the product AND the box it arrived in; 2) Pink Finch invoice number; 3) Bill to and ship to information.
Please note: All items carry an acceptable variation due to the handcrafted nature of our products. While Pink Finch works to ensure all products are free of defects, due to the handmade nature of many of our product's variances are to be expected and noted on the product page.
Returns: Any customer wishing to return any item must first contact support@thelittlepinkfinch.com for prior approval. For all returns, it is the customer’s responsibility to return the product back to our warehouse. We do not offer free returns. Once the product is received in perfect condition, the original form of payment will be credited for the amount of the product minus original freight and a 25% restocking fee. Since we are unable to refund a damaged product, it is advised that the customer insure the product with the preferred shipping company when returning; that way, if the item arrives damaged, the customer may file a claim with the shipper for reimbursement. Returns will not be accepted if a previous claim for a particular product has been closed under the original invoice to keep on an “as is” basis and/or if the item has been repaired locally or altered from its original state.
Cancellations: You can cancel an order within a 48hr window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 48hr window), it cannot be canceled, and will be treated as a return if applicable. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund.
To request an order cancellation, please contact our team using our support@thelittlepinkfinch.com. Please be sure to include your name, address, order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.
Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please log-in to your account to initiate a return.
Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.
Terms and Conditions are subject to change.